How a 40-person team cut MTTR by 83% without hiring an SRE

Before this team adopted Trasys, a production incident meant someone noticed a Slack alert, opened three different dashboards to correlate what was happening, and then manually grepped logs for a matching trace ID. Median time from alert to root cause: 62 minutes.

The change wasn't a new hire — it was collapsing that workflow into one path. An alert rule fires and opens an incident automatically. If it's not acknowledged in five minutes, the escalation policy pages the next person in the on-call rotation. Whoever picks it up pastes the incident's trace ID directly into the Debugger and sees the exact span that failed, with timing, in one screen.

Median time from alert to root cause is now 10 minutes and 30 seconds — an 83% reduction — without adding a single person to the team. The gain didn't come from working faster; it came from removing the steps where time was previously lost correlating data across separate tools.