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Debugging a broken request with a trace ID
A walkthrough of pasting a trace ID from a support ticket into the Debugger and isolating the exact span that failed.
5 min to complete
1
Locate the trace ID
Trace IDs appear in response headers (`x-trasys-trace-id`), error logs, and any incident opened automatically from an alert.
2
Open the Debugger
Paste the trace ID into the project's Debugger page — it resolves to the full request timeline immediately.
3
Read the span tree
Spans are indented by depth and colored by status. A red span is the first failure point in the request.
4
Inspect the failing span
Click the red span to see its full payload — SQL statement, parameters, or the exact API call that returned the error.